Cancellation & Refund Policy

1. General Cancellation Policy

• All cancellation requests must be communicated to TRIP NTT through our official email or WhatsApp contact.
• Cancellation charges depend on the travel package, destination, booking date, and policies of hotels, airlines, ferries, and other service providers.
• The applicable cancellation terms will be communicated during booking confirmation.
• Cancellation requests will be processed after verification of booking details.
• Any refund will be subject to the agreed booking conditions and applicable laws.

2. Cancellation Charges

The following is a proposed standard cancellation schedule, applicable only when expressly included in the customer's booking confirmation.

3. Refund Policy

• Refunds will be processed after the cancellation request is reviewed and approved.
• Applicable cancellation charges and lawful non-refundable expenses will be deducted from the refundable amount.
• Refunds will generally be made through the original payment method.
• Bank processing times and payment gateway procedures may affect when the refunded amount is credited.
• Customers will receive information about their approved refund amount and expected processing timeline.

Proposed Refund Timeline: 7–14 working days after refund approval, subject to the receipt of any required supplier refunds and applicable legal requirements.

4. Hotel and Resort Cancellation

• Hotel and resort reservations are subject to the cancellation policies of the respective properties.
• Some hotels may apply special cancellation rules during peak seasons, holidays, or festival periods.
• Certain promotional and special-rate bookings may be non-refundable.
• Early check-out or unused hotel nights may not qualify for refunds, depending on the booking conditions.

5. Flight, Ferry, and Transportation Cancellation

• Flight, ferry, train, and other transportation bookings are subject to the respective operator's cancellation and refund rules.
• Cancellation charges may vary depending on ticket type, travel date, and operator conditions.
• Refunds for cancelled transportation services will be handled according to applicable operator policies and legal requirements.
• TRIP NTT will assist customers with cancellation and refund requests for transportation services booked through us.

6. Cancellation Due to Weather Conditions

Travel activities may be affected by heavy rainfall, cyclones, storms, rough sea conditions, or other unfavorable weather.

• Safety remains a priority during all travel arrangements.
• Certain sightseeing activities, ferry services, or water sports may be cancelled due to unsafe weather.
• Alternative arrangements may be offered when available.
• Refund eligibility will depend on the affected service, supplier conditions, and applicable laws.

7. Cancellation by TRIP NTT

In rare circumstances, TRIP NTT may need to cancel or modify a confirmed travel package due to operational difficulties, supplier unavailability, safety concerns, or other unavoidable circumstances.

In such situations:

• Customers will be informed as soon as reasonably possible.
• Alternative travel arrangements or rescheduling options may be offered.
• Applicable refunds will be assessed according to the booking terms and legal obligations.
• TRIP NTT will make reasonable efforts to minimize inconvenience to customers.

8. Changes to Travel Dates

Customers wishing to reschedule their trip must contact TRIP NTT before the scheduled departure.

• Date changes are subject to hotel, transportation, and activity availability.
• Additional charges may apply for revised travel dates.
• Price differences may arise during peak seasons or holidays.
• Some bookings may not permit rescheduling.
• Revised travel arrangements will be confirmed after the customer accepts any additional charges.

9. No-Show Policy

A customer may be considered a no-show when they fail to arrive for a confirmed service without providing the required cancellation notice.

• No-shows may result in forfeiture of the booking amount.
• Refund eligibility depends on the applicable service provider's policy.
• Missed flights, ferries, transfers, or sightseeing activities may involve additional costs.
• Customers are responsible for arriving at the designated meeting points on time.

10. Unused Travel Services

Refunds for unused travel services are not guaranteed.

Examples include:

• Unused hotel accommodation
• Missed sightseeing activities
• Unused airport transfers
• Missed ferry or transportation services
• Voluntarily skipped activities
• Early departure from the tour

Any eligible refund will depend on the booking conditions, supplier rules, and applicable consumer protections.

11. Medical and Emergency Cancellations

We understand that medical emergencies and unexpected personal circumstances may affect travel plans.

Customers should notify TRIP NTT as soon as possible and provide relevant supporting documents when reasonably required.

Cancellation charges and refunds will be evaluated according to the confirmed booking conditions, supplier policies, and applicable laws.

Travel insurance may provide additional protection for eligible medical emergencies or trip cancellations, depending on the insurance policy.

12. Force Majeure and Unforeseen Events

Events beyond reasonable control may affect travel arrangements, including:

• Natural disasters
• Government restrictions
• Political disturbances
• Transportation strikes
• Public health emergencies
• Airport or ferry closures
• Other unavoidable disruptions

TRIP NTT will make reasonable efforts to coordinate alternative arrangements or assist with applicable refund requests.

Refunds and rescheduling will depend on the circumstances, booking conditions, supplier policies, and applicable legal requirements.

13. How to Request a Cancellation

Customers wishing to cancel their booking should contact TRIP NTT using an official communication channel.

Please provide:

• Customer's full name
• Booking reference number
• Travel destination
• Scheduled travel dates
• Reason for cancellation
• Contact information

Our team will review the request and communicate the applicable cancellation charges and refund details.

14. Contact Us

For cancellation requests, refund inquiries, or booking modifications, please contact:

Our customer support team will make reasonable efforts to assist with cancellation and refund requests.