Privacy Policy

1. Information We Collect

When you visit our website, contact us, or book a travel package, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number and WhatsApp number
• Residential address
• Age or date of birth, where required
• Passport or government identification details, where necessary for travel bookings
• Emergency contact information

Booking Information

• Travel destinations
• Travel dates and duration
• Number of travelers
• Hotel and accommodation preferences
• Transportation and sightseeing requirements
• Special travel requests
• Booking and payment history

Technical Information

When you visit our website, we may collect your IP address, browser type, device information, pages visited, and website usage information through cookies or similar technologies.

We collect only the information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

TRIP NTT uses customer information for the following purposes:

• Processing travel inquiries and bookings
• Preparing customized travel packages and itineraries
• Confirming hotel, flight, ferry, and transportation reservations
• Communicating booking confirmations and travel updates
• Providing customer support through phone, email, or WhatsApp
• Processing payments, refunds, and cancellations
• Improving our website and travel services
• Sending promotional offers when permitted by law
• Preventing fraud and unauthorized transactions
• Complying with applicable legal obligations

We do not use personal information for purposes incompatible with those disclosed to customers unless permitted by applicable law.

3. Travel Booking and Reservation Information

When customers book a tour package through TRIP NTT, we may need to share relevant information with travel service providers, including:

• Hotels and resorts
• Airlines and ferry operators
• Local tour operators
• Transportation providers
• Activity and sightseeing providers
• Other authorized travel partners

We share only the information reasonably necessary to arrange and deliver the requested travel services.

These third-party providers may process information under their own privacy policies and applicable legal obligations.

4. Payment Information and Security

TRIP NTT is committed to handling payment-related information responsibly.

Payments may be processed through authorized payment gateways, banking partners, UPI services, or other available payment methods.

We use appropriate security measures to protect payment-related information under our control.

Where payments are handled by third-party payment processors, those providers may collect and process payment information according to their own security standards and privacy policies.

Customers should never share OTPs, banking passwords, UPI PINs, or other confidential authentication details with anyone claiming to represent TRIP NTT.

5. WhatsApp, Phone, and Email Communication

TRIP NTT may communicate with customers through WhatsApp, telephone calls, SMS, and email for:

• Travel inquiries
• Package quotations
• Booking confirmations
• Payment reminders
• Itinerary updates
• Travel assistance
• Customer feedback
• Promotional communications, where authorized

Communication through third-party platforms such as WhatsApp is also subject to the privacy practices of those platforms.

Customers may request to stop receiving optional promotional communications at any time.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember website preferences
• Understand visitor behavior
• Improve website performance
• Analyze website traffic
• Maintain website security
• Support advertising and marketing activities, where applicable

You can manage or disable cookies through your browser settings.

Where required by law, we will obtain consent before placing non-essential cookies.

Disabling certain cookies may affect some website features.

7. Sharing of Personal Information

TRIP NTT does not sell customers' personal information.

We may share personal information with:

• Travel suppliers involved in customer bookings
• Authorized payment processing partners
• Website hosting and technology service providers
• Customer support and communication service providers
• Professional advisers where reasonably necessary
• Government authorities when required by applicable law

We take reasonable steps to ensure that service providers handling information on our behalf apply appropriate confidentiality and security safeguards.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.

These measures may include access restrictions, secure communication methods, staff confidentiality requirements, and appropriate technical safeguards.

However, no internet-based service or electronic storage system can guarantee absolute security.

Customers should also protect their accounts, devices, and confidential information.

9. Data Retention

TRIP NTT retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Managing travel reservations
• Providing customer support
• Maintaining business and accounting records
• Resolving disputes
• Meeting applicable legal and regulatory requirements

When personal information is no longer required, we will delete, anonymize, or securely dispose of it as appropriate, subject to applicable retention obligations.

10. Your Privacy Rights

Subject to applicable law, customers may have the right to:

• Request access to information about their personal data
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent where processing relies on consent
• Opt out of optional marketing communications
• Raise privacy-related complaints or grievances
• Exercise other rights available under applicable data protection laws

To make a privacy-related request, customers may contact TRIP NTT using the contact information provided below.

We will review and respond to requests in accordance with applicable law.

11. Children's Privacy

TRIP NTT's website and booking services are generally intended for adults.

Travel bookings involving children should be arranged by a parent or legal guardian.

Where we need personal information about children to arrange travel services, we will process it in accordance with applicable law, including any required parental consent.

We do not knowingly use children's personal information for prohibited tracking, behavioral monitoring, or targeted advertising.

12. Third-Party Websites and External Links

Our website may contain links to external websites, including hotel booking platforms, airlines, payment gateways, social media services, and travel partners.

TRIP NTT is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage customers to review the privacy policies of these websites before providing personal information.

13. International Travel and Data Transfers

Some travel bookings may require personal information to be shared with hotels, airlines, tour operators, or other service providers located outside India.

Such transfers may be necessary to arrange international travel services requested by customers.

We will handle international data transfers in accordance with applicable legal requirements and restrictions.

14. Marketing and Promotional Communications

TRIP NTT may share travel offers, seasonal discounts, new tour packages, and promotional updates through authorized communication channels.

Where consent is required, promotional messages will be sent only after obtaining the appropriate consent.

Customers may opt out of optional promotional messages by contacting us or using the unsubscribe mechanism provided in the communication.

Opting out of marketing does not prevent us from sending essential booking or service-related messages.

15. Changes to This Privacy Policy

TRIP NTT reserves the right to update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on our website with a revised effective date.

Where legally required, we will provide additional notice or obtain renewed consent for material changes.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

We will make reasonable efforts to address privacy-related concerns promptly and in accordance with applicable legal requirements.