Terms & Conditions

1. About TRIP NTT

TRIP NTT is a travel and tour company providing domestic and international travel-related services.

Our services may include:

• Domestic and international tour packages
• Customized holiday packages
• Hotel and resort reservations
• Transportation and airport transfers
• Flight and ferry booking assistance
• Sightseeing tours and activities
• Honeymoon and family holiday packages
• Group and corporate travel arrangements

The availability and scope of services depend on the destination, travel dates, and selected package.

2. Booking and Reservation Policy

All travel bookings made through TRIP NTT are subject to availability and confirmation from the relevant service providers.

• Customers must provide accurate personal and travel information when making bookings.
• Package availability and prices may change before booking confirmation.
• A booking is confirmed only after TRIP NTT issues a written booking confirmation.
• Customers must review booking details, travel dates, names, and selected services before confirmation.
• Any errors or discrepancies should be reported as soon as possible.

TRIP NTT reserves the right to decline a booking where services are unavailable, required information is incomplete, or the transaction cannot lawfully be processed.

3. Package Pricing

Travel package prices are based on the itinerary, accommodation category, transportation, sightseeing activities, number of travelers, and other selected services.

• Prices are subject to availability at the time of booking.
• Seasonal demand and supplier rates may affect package prices.
• Taxes, entry fees, and additional charges will be identified in the package quotation where applicable.
• Services not specifically mentioned under package inclusions are generally excluded.
• Optional activities and personal expenses are payable separately unless included.

The final price and applicable charges will be communicated before the customer confirms the booking.

4. Payment Terms

Customers must make payments according to the payment schedule specified in their booking quotation or confirmation.

• An advance payment may be required to reserve travel services.
• The remaining balance must be paid by the agreed due date.
• Payments may be accepted through bank transfer, UPI, authorized payment gateways, or other approved methods.
• Payment confirmation may be required before issuing travel vouchers.
• Delayed payments may affect booking availability or result in cancellation under the agreed booking terms.

Customers should make payments only through payment channels officially communicated by TRIP NTT.

5. Cancellation Policy

Customers who wish to cancel a confirmed booking must notify TRIP NTT through an authorized communication channel.

Cancellation charges depend on the selected package, supplier policies, travel dates, and the time remaining before departure.

• Cancellation requests should be submitted in writing.
• Applicable cancellation charges will follow the policy disclosed in the booking confirmation.
• Hotels, airlines, ferry operators, and activity providers may apply separate cancellation charges.
• Certain promotional or special-rate bookings may be non-refundable, where clearly disclosed and lawful.
• No-show and unused-service charges depend on the relevant supplier terms.

Any cancellation fees will be assessed in accordance with the agreed booking conditions and applicable consumer laws.

6. Refund Policy

Refund eligibility depends on the booking conditions, cancellation reason, and applicable supplier policies.

• Approved refunds will be calculated after applicable and lawful deductions.
• Refund processing times may depend on banks, payment gateways, and travel service providers.
• Refunds will generally be processed through the original payment method where feasible.
• Non-refundable services will be identified during the booking process.
• Customers will be informed of the applicable refund amount and expected processing timeline.

Any statutory refund rights will continue to apply regardless of supplier cancellation policies.

7. Changes to Bookings and Itineraries

Customers may request changes to travel dates, destinations, hotels, transportation, or other booking details.

• Changes are subject to availability and supplier approval.
• Additional charges may apply when modifying confirmed reservations.
• Fare differences or revised supplier rates may affect the final price.
• Some bookings may not permit changes.

TRIP NTT may propose reasonable itinerary changes due to operational requirements, weather conditions, safety concerns, or supplier availability.

Material changes will be communicated to customers, together with available alternatives or remedies where required.

8. Hotel and Accommodation Policy

Hotel accommodation is subject to availability and the terms of the selected property.

• Standard check-in and check-out times are determined by the hotel.
• Early check-in and late check-out depend on availability.
• Room categories and amenities will follow the confirmed booking.
• Special requests are subject to hotel approval.
• Additional hotel services and personal expenses may be charged directly to the customer.

If a confirmed hotel becomes unavailable, TRIP NTT will assist in arranging a suitable alternative or applicable remedy.

9. Transportation and Transfers

Transportation arrangements may include airport transfers, sightseeing vehicles, private taxis, shared vehicles, ferries, and other transport services.

• Vehicle type will depend on the confirmed package and passenger count.
• Transportation schedules may change due to traffic, weather, or operational conditions.
• Customers must follow applicable passenger safety instructions.
• Additional transportation requested outside the agreed itinerary may involve extra charges.

TRIP NTT will coordinate with relevant transportation providers to deliver confirmed travel services.

10. Flights, Ferries, and Other Tickets

Flight, ferry, train, and other transport tickets are subject to the rules of the respective operators.

• Ticket fares and availability may change before confirmation.
• Customers must verify passenger names and travel details.
• Baggage allowances depend on the selected operator and fare.
• Schedule changes, delays, and cancellations are subject to operator policies and applicable law.
• Ticket amendments and refunds may involve applicable charges.

Customers should arrive at departure points within the reporting times specified by the relevant operator.

11. Travel Documents and Identification

Customers are responsible for ensuring that they possess valid travel documents required for their journey.

These may include:

• Valid government identification
• Passport, where applicable
• Visa or entry permits
• Travel authorization documents
• Required health or vaccination documents
• Other destination-specific permits

Customers must ensure that the information provided for reservations matches their official travel documents.

TRIP NTT may provide general travel documentation assistance, but entry decisions are made by the relevant government authorities.

12. Customer Responsibilities

Customers are expected to cooperate with travel arrangements and follow reasonable instructions during the trip.

• Provide accurate booking information.
• Make payments within agreed timelines.
• Follow confirmed reporting and departure schedules.
• Respect local laws, customs, and regulations.
• Take reasonable care of personal belongings and travel documents.
• Follow safety instructions provided by guides and service operators.
• Inform TRIP NTT of relevant special travel requirements in advance.

Customers may be responsible for additional costs caused by their requested changes or actions, subject to applicable law.

13. Health, Safety, and Travel Insurance

Customers should consider their health, physical ability, and destination-specific requirements before booking travel activities.

• Customers should obtain appropriate medical advice where necessary.
• Adventure and water-based activities may involve inherent risks.
• Customers must follow the safety rules of activity providers.
• Travel insurance is recommended for medical emergencies, trip cancellations, and other unforeseen events.
• Insurance coverage is included only when specifically stated in the package.

TRIP NTT will provide reasonable assistance during travel emergencies within the scope of its services.

14. Weather Conditions and Force Majeure

Travel arrangements may be affected by circumstances beyond the reasonable control of TRIP NTT.

Such circumstances may include:

• Heavy rainfall, storms, or cyclones
• Floods, earthquakes, or natural disasters
• Government travel restrictions
• Political unrest or civil disturbances
• Strikes or transportation disruptions
• Public health emergencies
• Unexpected closure of tourist attractions

In such situations, TRIP NTT will make reasonable efforts to inform affected customers and coordinate alternative arrangements where possible.

Refunds, rescheduling, or other remedies will be determined according to the applicable booking terms, supplier policies, and legal requirements.

15. Sightseeing and Activities

Sightseeing activities are provided according to the confirmed itinerary and operational availability.

• Attraction opening hours may change without prior notice.
• Certain activities depend on weather and safety conditions.
• Entry tickets are included only when stated in the package.
• Optional activities may require separate payment.
• Activity providers may impose age, health, or safety restrictions.

If an included activity cannot be provided, TRIP NTT will explain available alternatives or remedies under the booking terms.

16. Personal Belongings and Valuables

Customers should take reasonable precautions to protect their personal belongings while traveling.

• Keep passports, identification, money, and valuables secure.
• Avoid leaving valuables unattended in vehicles or public places.
• Report missing belongings promptly to the relevant service provider or local authorities.

Responsibility for lost or damaged property will depend on the circumstances, applicable service terms, and relevant law.

17. Third-Party Service Providers

TRIP NTT may work with independent hotels, airlines, transport operators, tour guides, and other travel partners.

These providers may have separate operating rules, booking conditions, and service policies.

TRIP NTT will take reasonable care when arranging travel services and assisting customers with supplier-related concerns.

Nothing in these terms excludes responsibilities or customer rights that cannot lawfully be excluded.

18. Limitation of Liability

TRIP NTT aims to provide travel services with reasonable care, skill, and professionalism.

Where travel disruptions or service issues arise, responsibility will be assessed based on the confirmed booking, the circumstances involved, and applicable law.

TRIP NTT does not seek to exclude liability for fraud, willful misconduct, or any liability that cannot legally be excluded or restricted.

Customers should report service problems promptly so that reasonable corrective action can be considered.

19. Complaints and Customer Support

Customer satisfaction is important to TRIP NTT.

If customers experience a problem with their booking or travel services, they should contact our support team with relevant details.

• Booking reference, if available
• Customer name and contact information
• Description of the issue
• Relevant booking documents or receipts
• Any supporting photographs or evidence

TRIP NTT will make reasonable efforts to investigate and resolve complaints promptly and fairly.

20. Website Usage

Visitors must use the TRIP NTT website lawfully and responsibly.

• Users must not provide false or misleading information.
• Unauthorized access to website systems is prohibited.
• Users must not attempt to disrupt website functionality or security.
• Website content must not be copied or commercially reused without appropriate authorization.

TRIP NTT may take reasonable action to protect its website and services from misuse.

21. Privacy and Personal Information

TRIP NTT collects and processes personal information for travel bookings, customer communication, payment processing, and related business purposes.

Information handling practices are explained in our separate Privacy Policy.

Customers are encouraged to read the Privacy Policy to understand how their information is collected, used, shared, and protected.

22. Changes to Terms & Conditions

TRIP NTT may update these Terms & Conditions to reflect changes in business operations, travel services, or legal requirements.

Updated terms will be published on our website with the relevant revision date.

Changes to confirmed bookings will be handled according to the terms agreed at booking and applicable legal requirements.

23. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

Customers are encouraged to contact TRIP NTT first to seek an amicable resolution of any booking or service-related dispute.

If a dispute cannot be resolved informally, the parties may pursue remedies through the appropriate courts or consumer dispute resolution authorities in accordance with applicable law.

Nothing in these terms limits mandatory consumer protection rights or statutory remedies.

24. Contact Us

For booking assistance, payment inquiries, cancellations, refunds, complaints, or questions about these Terms & Conditions, please contact TRIP NTT.

Our team will make reasonable efforts to respond to customer inquiries and resolve concerns in accordance with applicable law.